Terms and Conditions

Acceptance of Terms
You may not use the Services, or accept these Terms, if (I‎)‎ ‎you are not of legal age to form a binding contract with Mane Australia, or (II) you are prohibited by law from receiving or using the Services.

Use of Site and Materials
You agree to use the Services and the Materials only for purposes that are permitted by the Terms and any applicable law, regulation, or generally accepted practices or guidelines in any applicable jurisdiction (including any laws regarding the export to and from Australia or other applicable countries) (“Law”).

The trademarks, logos and service marks displayed on the Site (the “Marks”) are the property of Mane, ManeUK, Mane Australia or third parties. You are not permitted to use the Marks without the prior consent of Mane Australia or the third party that may own the Marks.

Mane is committed to protecting your privacy (see our Information Privacy Policy). Your details are confidential and will be stored securely, and will not be sold to other organisations. Mane Australia is part of ManeUK, which is a registered user under the Data Protection Act 1998. These terms and conditions do not affect your statutory rights.

If you have any questions or comments about this Privacy Policy, please can contact us.

Information Privacy Policy
Mane Australia recognizes that its customers, visitors, users, and others (known collectively or individually as “Users”) value their privacy. This Privacy Policy details important information regarding the use and disclosure of User information collected on the Website.

Please read these terms of use carefully before using this site. Your access and use of the Mane Australia.com website will mean that you agree to be bound by the following terms and conditions. Mane Australia may change these terms and conditions of use at any time.

Mane Australia will only collect Personal Information where the information is necessary for Mane Australia to perform one or more of its functions or activities. In this context, “collect” means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.

Mane Australia collects Personal Information primarily to supply customers with the products and services ordered from it and its related companies.

Mane Australia also collects and uses Personal Information for secondary purposes including:

  • Billing and account management
  • Business planning and product development; and
  • To provide individuals and resellers with information about promotions, as well as the products and services of Mane Australia. Users can ‘opt out’ from giving Mane Australia permission to contact them at time of ordering or anytime by contacting us.

Modifications to, and usage of, Site, Services and Materials
Mane Australia does not warrant that the website will operate error-free or uninterrupted. The website and material are provided on an “as is” basis without any warranties of any kind. Mane Australia accepts no liability whatsoever for any damage or loss resulting from the use of our website, however incurred. The use of the website is at your own risk.

Mane Australia reserves the right not to process an order, in which case a refund with be paid commensurate to and reflective of any costs incurred during the process of your order. Mane Australia may at any time and from time to time modify or discontinue, temporarily or permanently, the Site, Services, or Materials, or any portion thereof, with or without notice. You agree that Mane Australia shall not be liable to you or any third party for any modification, suspension or discontinuance of the Site, Services, or Materials.

Our Products
All Mane Australia products are designed for, and are intended to be used by the purchaser for ordinary cosmetic thinning hair enhancement only. Our Products are not medical and thus are not designed for a cure for hair loss. Mane Australia accepts no responsibility for injuries caused by the deliberate misuse of our product and/or our packaging / containers.

Cancellations / Changes to Orders
If, after completing and submitting payment for your order, you find you have made a mistake, please contact us. Although we will do everything we can to help, please note that online payments are final once processed. Changes to orders (e.g. a change of colour or delivery address) can only be made if the change is requested before the order is dispatched.

Return Policy
Unused and unopened items can be returned for a full refund* only if:

  • Items are returned in new and unused condition and contain all original packaging. Used items that are returned will be not be replaced nor refunded.
  • If your return is a result of our error, the full cost of the merchandise and ALL shipping charges will be refunded. Please contact us for details.
  • If the return is not a result of our error and your item is returned unopened within 14 days of the dispatch date we will replace the merchandise minus shipping charges. You are responsible for the shipping cost to return the item. Please contact us for details.
  • Expect to receive your refund within ten business days from the time that your return/exchange is received by our warehouse. This will give us enough time to test and inspect the item(s) that were returned and for the credit card company to process the refund amount back onto your credit card.

*Full refund is dependent on above stated criterion and subject to terms & conditions herein.

Shipping Policy
Mane Australia orders usually ship within 72 hours, unless a product is listed as on back-order. Occasionally a high volume of requests or stock shortage may delay dispatch. Availability is indicated in the shopping cart and on your receipt. Please note, we cannot guarantee to ship an item the day the order is placed.

This service is subject to payment clearance, system failure, delivery location, products being in stock, and any shut-down periods. While all reasonable efforts will be made to provide this service, Mane Australia will not be liable for any damages including, but not limited to, consequential damage and damages for loss or interruption of business, in the event that any item ordered via this service does not arrive during the next business day.

You will be able to view your total shipping charge at the time you place your order. All costs displayed are in AUD and are 10% GST inclusive where not implicitly stated on the Mane Australia site.

If you live in South Africa, New Zealand, Hong Kong or Brazil the carrier will charge you for appropriate taxes and pay them to the appropriate authorities. This tax will not appear on your order during the checkout process. If you have not received your order within 10 business days please contact us.

Products may be delayed for purposes of customs clearance.

By submitting ideas, suggestions, documents and/or proposals (“Feedback”) to Mane Australia through its Contact Us web page, you acknowledge and agree that (I) your Feedback does not contain the confidential or proprietary information of your or of third parties; (II) Mane Australia is not under any obligation of confidentiality, express or implied, with respect to the Feedback; (III) Mane Australia, in its discretion, shall be entitled to use and disclose such Feedback for any purpose, in any way, in any media worldwide; (IV) Mane Australia may have something similar to the Feedback already under consideration or in development; (V) the Feedback automatically becomes Mane Australia’s property without any obligation to you; and (VI) you are not entitled to any compensation or reimbursement of any kind from Mane, Mane UK or Mane Australia for the Feedback under any circumstances.

Links to Third Party Sites
The Site, Services and Materials may include links that will take you to other sites outside of the Site (“Linked Sites”). The Linked Sites are provided by Mane Australia to you as a convenience and the inclusion of the links does not imply any endorsement by Mane Australia of any Linked Site. Mane Australia has no control of the Linked Sites and you agree that Mane Australia is not responsible for the availability or contents of any Linked Site (including any advertising, products or other materials on or available from such Linked Site), any link contained in a Linked Site, or any changes or updates to a Linked Site

International Users
I. This Site can be accessed from countries around the world and may contain references to Services and Materials that are not available in your country. These references do not imply that Mane Australia intends to announce such Services or Materials in your country.
II. This Site is controlled, operated and administered by Mane Australia from its offices in Australia. Mane Australia makes no representation that the Site, Services or Materials are appropriate or available for use at other locations outside Australia, and access to the Site from jurisdictions where the Site, Services or Materials are illegal is prohibited. Mane Australia reserves the right to block access to the Site, Services or Materials by certain international users. If you access the Site from a location outside Australia, you are responsible for compliance with all local Laws.

Export Control Laws
You acknowledge and agree that products and services provided by Mane Australia are subject to the export control laws and regulations of Australia and the UK. You shall comply with these laws and regulations and shall not, without prior Australian or United Kingdom government authorisation, export, reexport, or transfer Mane products, services or technology, either directly or indirectly, to any country in violation of such laws and regulations

The material may contain inaccuracies or typographical errors. Mane Australia makes no representations about the accuracy, reliability, completeness, or timeliness of the material or about the results to be obtained from using the website and the material.

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