Your products will be dispatched within 48 hrs once your order has been fully processed and payment cleared. You will receive an email receipt as confirmation which will be sent to the email address you entered online during your order. All orders are dispatched from Sydney via Australia Post and are sent in discreet packaging.
Delivery times may vary however please use the following guide:
NSW, ACT and VIC: 4-7* working days.
SA, WA, QLD and NT: 5-11* working days.
* NB. Aerosol based sprays are sent ‘Road Only’ due to Australian postage regulations which can increase delivery times. Our Fibres and our Seal & Shine are the same formulas giving identical results but without aerosol allowing air-freight deliveries – usually the next day.
Also note we cannot expedite delivery any quicker than we do normally and that we cannot courier products or arrange pick-ups in person. Exceptional delivery instructions may not be followed by Australia Post (eg. ‘leave at front door’ or ‘call me when delivering’).
Cancellations / Changes to Orders
If after completing and submitting payment for your order, you find you have made a mistake, please contact us. Although we will do everything we can to help, please note that online payments are final once processed. Changes to orders (e.g. a change of colour or delivery address) can only be made if the change is requested before the order is dispatched. See Terms & Conditions for full policy. Please note that while Mane Australia makes every effort to accurately represent its products, the colours shown are indicative only and Mane Australia cannot be held responsible for the customer’s choice of colour. Therefore refunds will not be provided based on incorrect colour choice where the product has been used.